Guidelines for your pain relief massage - Le Claire

Before the professional massage, you are encouraged to ask any questions or make any requests. During the massage, if you need the temperature of the room adjusted, require more or less pressure or would like different music, I welcome the feedback. 

Should you need to cancel or reschedule your pain relief massage session, 24 hours’ notice is required. When you provide a minimum of 24 hours’ notice, your session fee will be applied to your rescheduled date. If you NO SHOW or cancel with less than 24 hours notice, you will be charged the FULL RATE. Gift certificates will be void due to late cancellation or No Shows. 

Pre-payment is required to secure your massage - le claire appointment. I accept cash, check debit/credit cards. I also accept HSA or FSA debit cards; however, please check if massage is an approved expense before your visit. At this time, I do not bill health insurance directly, but am happy to provide a reimbursement receipt.  

Please call 563-289-7735 to discuss your specific needs. I will assist you in choosing the most appropriate professional massage session to provide the most effective results.
I am not always able to take a phone call immediately, please leave a voice message and I will get back to you as soon as possible.  

If you are an established patient, please arrive 5 minutes before your appointment time. Please arrive 10-15 minutes early if you are a new patient and need to complete new patient forms. If you are late for your appointment, your time may be cut short (with the full rate being charged) in order to serve the patients scheduled after you.  

You will always be appropriately covered, and only the body part(s) that I am working on will be exposed. 

For Correct & Restore sessions, you will remain fully clothed for some or all of the session so please wear comfortable clothing. 

All clothing, including underwear, must be removed for Hawaiian Lomi Lomi massage.

If you are not feeling well, please stay home! We can reschedule at a later date. This is especially important if you have a fever or any other Covid-19 symptoms or know you have been exposed to Covid-19.If you suffer from allergies and have “cold/flu” like symptoms (runny nose and sneezing), please stay home.  

In order to maintain a safe, non-judgemental treatment space, inappropriate language is not tolerated. Please refrain from racial slurs and sexual advances. Lack of compliance will result in termination of the massage session and you will be liable for the full payment of the session.  

A parent/guardian must be present during the ENTIRE massage for any patient under the age of 15. For minors age 16-17, a parent/guardian must remain in the room for the first visit. If the parent/guardian, child and therapist are all comfortable with the minor being in the room by themselves, a parent/guardian does not need to be present for future visits. 

Please silence your cell phone during your massage - le claire visit.